Returns shouldn't be a hassle and we care about our customers and their experiences with us. We easily accept returns within 30 days of delivery. We must be notified by email within 7 days of delivery to provide you with a return merchandise authorization and return label.
Email Return Requests to: firstname.lastname@example.org or use the Contact Us page on www.culturedcloths.com.
Exchanges may be arranged if the product you are requesting is in stock when we receive your return. All final sales (prices ending in .99) will not be accepted for returns unless the product is delivered damaged and or lost in the mail.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags attached.
Items such as swimwear, undergarments, hats, cosmetics, jewelry, etc. will always be final sale and cannot be returned due to sanitary reasons.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be refunded and a paid return postage label will be sent to accompany your return.
Any item that is returned more than 30 days without a return merchandise authorization code will not be accepted.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 48 hours of delivery.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items (.99) cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged depending on available inventory. If the product is damaged and cannot be exchanged due to inventory you will be refunded 100%. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will check stock to ensure we have another item available.
You will be responsible for paying for your own shipping costs for returning your item unless the item was delivered damaged or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. A prepaid label will be emailed to the customer and the shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.